In Cheatham Co: 224 Village Square Suite 200, Pleasant View, TN 37146 (phone) 615-577-4706
What are office hours?
If I have an after-hours emergency, who do I call?
Who do I call if I can’t reach my supervisor?
If your supervisor is on vacation, they will have let you know who is taking call for them, but if you can’t reach your supervisor or their designee, you should call your program director.
What is Progress’s web address? What kind of information will I find there?
www.progress-inc.org On the website, you will find program descriptions, current event information, our mission statement, contact information, and relevant links. There is also a blank employment application that can be referred to someone interested in applying at Progress.
Is there an employee website? What can I find there?
www.teamprogress.org On this website you will find the employee handbook with current policies, training schedules, forms, your (PTO) paid time off balance, your training due, and important announcements.
The office is closed on which holidays? What is holiday pay if I work?
New Years Day, MLK birthday, Veteran’s Day, Fourth of July, Memorial Day, Thanksgiving and the day after, Christmas Eve and Christmas Day. Please refer to your employee handbook on pages 26-27 for the specifics of how holiday pay works. Holiday pay is different for different classes of employees. The handbook is also available on the employee website.
If I have a question about the following, who do I contact?
My job responsibilities—contact your supervisor. If the answer is not clear to you after that, you may contact Human Resources or your program director.
A question about my paycheck—contact your supervisor. Your supervisor can determine whether additional communication or follow up with the business office is needed.
Company benefits (health insurance, retirement, etc.)—the Payroll and Benefits Administrator is Kathy Curran who can be reached by email at email@example.com or by phone at 615-577-4725.
On the job injury—your supervisor. It’s very important that injuries be reported within 24 hours regardless if treatment will need to be sought or not. There is a ‘first report of injury’ form that must be completed for worker’s comp and a process for evaluation and treatment that must be followed for worker’s comp to pay. Your supervisor has a list of approved providers for treatment.
Client medication—your supervisor. If your supervisor is not available and the question is immediate, you may also call the main office and ask for Donna Morin or your program director.
Problems with a co-worker—your supervisor. If the problem involves your supervisor, go to Human Resources or your program director.
A situation involving abuse or neglect—this must be reported immediately to your supervisor or agency management. If you do not report this immediately, you are placing not only the person being neglected or abused at risk, but you are placing your continued employment at risk as well.
Company policy— first, check the employee website; the most updated policies can be found in the current version of the Employee Handbook in the HR section. You may also ask your supervisor or Human Resources.
Handling of client money and receipts—your supervisor. You may also send an email to the Client Funds Administrator, Lisa Zekany at firstname.lastname@example.org
Time off— your supervisor. You may also access your PTO balance on the employee website. Your supervisor must pre-approve any time off you plan to take.
I know I have ongoing training requirements, how do I find out when I have refresher training due? How do I sign up for a class? Monthly reports detailing anything a staff is due for are posted on the HR billboard, the Senior Care building billboard, and on the employee website (HR section). Title VI and OSHA are required annually by everyone and those classes are done online. To sign up for other classes, such as CPR, First Aid, or Medication Administration you should contact Evalyn Franzone at email@example.com.
Can I expect random drug screening? Yes. Progress has another party randomly pull 10-15 names every month for drug screening. If you receive a call from Human Resources that your name was pulled, you have 24 hours to come to the main office for the screening. There are no exceptions to this rule.
What are the requirements for filling out and turning in my timesheet? What is the pay schedule?
Progress pays its employees twice monthly, on the first business day of the month (for time worked from the 1st through the 15th of prior month) and on the 16th, or the Friday before the 16th if the 16th falls on a weekend (for time worked the 16th through the end of prior month). Timesheets can be obtained on the employee website or at the main office; each time sheet indicates the due date and should be signed by employee, date stamped in lobby of main office and turned in to supervisor by the due date. The complete policy is on the reverse of every time sheet.
Am I automatically full time if I work over 32 hours? No. Just because your working 32 hours doesn’t mean that you are necessarily considered a full-time staff eligible for benefits. Full-Time staff are those that have permanent positions that have a consistent permanent plan to be provided 32+ hours and have signed a Change of Status (COS) form denoting so. If you were hired in a part time position, you do not become full time because you work 32 hours week. Please make your supervisor aware if you are seeking to become full-time to determine availability.
If I have questions or concerns about the person I support, should I go directly to the family or conservator for an answer?
It is very difficult for Progress management to ensure that direct support professionals get everything they need to support people well and ensure that the people we support are getting everything that they need to happy, healthy, and safe if we don’t know what all the issues/concerns are! While it is normal for DSPs to have good communication with families and conservators, it is never appropriate to take problems directly to them. You must take issues and concerns, as they arise, to your supervisor or program director. It is better to have one central point of contact for families, ISCs, and conservators.
How do I get my mileage or other reimbursement check? What if I have to pick it up at a later time?
Shift staff employees who transport clients to their day activities or other appointments, as directed by their supervisor, are eligible for monthly mileage reimbursement. Mileage Reimbursement forms are available at the employee website and from the Receptionist at the main office. Mileage should be listed by date for the entire month and submitted to supervisor for approval at the end of the month. Reimbursement checks are distributed with payroll on the 16th of the month or available from the Receptionist any time after that.
What is my chain of command? Supervisor, Program Director, Executive Director. Should you feel like your issue has gone unresolved despite your attempts to follow the chain of command there is a Employee Grievance Procedure located in your handbook. You may also discuss issues with the Director of Human Resources, but this does not exclude the involvement of your chain of command.
How do I see someone in the business office?
Either make an appointment ahead of time by sending the person you want to see an email or by calling them, or come to the office and ask the Receptionist, Lanitta Joseph, to check on that person’s immediate availability.